File size is too big

mariaBui

Dear Dédalo,
My configuration to upload files says that "File size is too big. The Max file size is 2 MB, and the current file is (too big)." Could you please help me address this issue?

-Thank you so much!
María

Alex

Hi Maria

You will need to change your php.ini file in your server, usually it's into:

/etc/php/8.3/fpm/php.ini for Ubuntu servers
/etc/php.ini for Rocky/Redhat servers

And you will have to change these parameters:

post_max_size = 16384M
upload_max_filesize = 16384M

see the php docs for post_max_size
see the php docs for upload_max_filesize

And check the memory for php, usually it will have to be between 1/3 and 1/2 of the global memory of your server, for example, if your server has 32GB you can put it between 12GB or 16GB.

memory_limit = 16384M

And restart php:

systemctl restart php8.3-fpm.service

I hope this is clear

Best

mariaBui

Alex Thank you so much, Alex! That worked perfectly for the file size.

But unfortunately, we still encounter a '404' error when the file is uploaded. It says the upload was successful and processing was successful, but there's no file to display or data. We reinstalled Dédalo on another server, and the issue persisted.

Thanks for your guidance!

PaCo

Hi @mariaBui

I guess you are uploading audiovisual footage (for images is similar case).

Please, first check what files are stored in your system.
To do this, go to section Audiovisual, and select the record where you are upload the file.

Then, select (click) the Audiovisual component in your Dédalo system, and select the first tool from the top toolbar (Media versions).

Here, you can see the full list of audiovisual files for this component in different qualities and formats.
If the list is empty, probably you have a permissions problem in server side with PHP and the upload directory.
Please, review on the upload tool that the System temp dir is accesible and writable for PHP and your file is accetable in terms of extension and size.

Besides, check that configuration (config.php) constant DEDALO_UPLOAD_TMP_DIR value exists and the directory is writable for PHP.

I hope you find this information useful.

Best

mariaBui

PaCo Yes! Thank you, it worked! We needed to fix the permissions on the server!