Uploaded images dedalo

Maria Alc

Hi!!
After uploading new images, in the same way as we have always done, and after checking that the upload has been done correctly.
I updated “numismatic object” and they have been partially uploaded, some images do not appear in the new records, as you can see:

I updated the cache in both “numismatic object” and “images” and it doesnt change.
This is something that happened to us recently, and was solved I think by updating the cache on the server.

Any suggestions? 🙁

@Gosvinta @Manuel Gozalbes @Alex

Alex

Maria Alc

Hi.

Is difficult, almost impossible, to know what's happening with those information or without the server log. It seems that Dédalo media directory doesn't have right permissions or that some files are can't be processed or... but all I can say is very speculative.

For help you, we need try to reproduce the error and understand in detail the process done.

Can you provide the kind of image file that you try to upload?
Can you provide the steps done?
Can you provide an example of error file?
Can you provide any screenshots with an error?
Can you provide the PHP server log with the error?
Can you provide Dédalo version and Ontology version?
Can you provide the browser and his version that you are using? and your Operation System?

Best

Maria Alc

Alex Hi Alex, thanks for your response.

I would like to help you with all of that, but I don't have access to the server.

The file type is .png
Numismatic object>Add images> Transfer images (with a maximum of 100 files in the upload) > Check name indicates field and name indicates id> Upload images> I add the values I am interested in > Import. --> As can you see:
Apparently, the upload was correct, it appeared like this in the upload screen. When I clicked on import, I saw that the images that were uploaded in dédalo didn't appear, although the new records created:

But, for example, the last one reverse it's upload:

Dedalo version and Ontology:
Dédalo entity
numisdata_us_es
Code version
6.2.9
Code Build
2024-10-13T11:33:27+02:00
Data version
6,2,9
Ontology version
Dédalo 2024-10-24T13:07:52+02:00 Benimamet
Browser info
Chrome 131
In relation to the operation system, we have been through the computer features of @Gosvinta before. In my case, I tested on two different ones: Windows 10 and Version 131.0.6778.140 (Official Build) (64 bit); the other one I tested on is Windows 11, Version 131.0.6778.140 (Official Build) (64 bit).

I hope I have answered all your questions, except the one about the server.

Best x

Alex

Seems all your data ok, but without the server log... I can only speculate about the issue, so, it could be:

Permissions in the media directory, incorrect definition in media directories, makes it impossible to process the uploaded images.
File corruption, the files are not uploaded correctly, for ex: they stop half way through uploading.
Images with wrong file format, as a .tiff with .jpg extension.
????

Could you send me a sample of incorrect images?

Best

Maria Alc

Hi Alex,
during the upload I always check that the images have been uploaded correctly and loaded before I click import.

the images are all in .png format

Here are an example of the anverse of the coin (characteristics)

Anyway, I think we should also check with @Gosvinta

Thank you so much, and happy new year!

Best x

Maria Alc

Hi @Alex @PaCo!!

We have been seeing through the server that the problem has been permissions on the media folder. It seems that the subfolders generated with the uploaded images sometimes don't have the correct permissions in linux and that is why the images don't appear. With the change of permissions generated again, they appear fine.

The problem is that we don't know why the permissions are changed at certain times, could you help us? 🙁

@Felipe @Gosvinta

Alex

Maria Alc

Hi, permissions are defined by the PHP user, therefore, review the PHP-FPM pool that is configured correctly.

In Ubuntu it could be something as:

nano /etc/php/8.3/fpm/pool.d/my_php_pool_for_dedalo.conf

and review the config

; RPM: apache Choosed to be able to access some dir as httpd
user = my_dedalo_user

; RPM: Keep a group allowed to write in log dir.
group = www-data

In RedHat the user is the same (Dédalo user) but the group is should be apache as:

nano /etc/php-fpm.d/my_php_pool_for_dedalo.conf

and review the user and the group

; RPM: apache Choosed to be able to access some dir as httpd
user = my_dedalo_user

; RPM: Keep a group allowed to write in log dir.
group = apache

If the user config is wrong and you change it, remember to restart PHP and Apache:

for Ubuntu:

systemctl restart php8.3-fmp
systemctl restart apache2

for RedHat

systemctl restart php-fmp
systemctl restart httpd

You can see the PHP user in Dédalo maintenance panel:

Or in PHP info panel:

I hope it helps

Best