Issue with Bulk Export of Images

andreslopez

"I’m trying to bulk export some images, but it doesn’t work. Could you please help me?

The export media zip shows the following::
Downloaded files: []
Failed files: []

However, if I open the URLs directly in the browser, the images display correctly.
Could you please advise on what might be causing this issue or provide guidance on how to resolve it?

Alex

What is the error in PHP error log?

Best

andreslopez

I’ve reviewed these logs. Could they be related?

[WARNING] common::get_matrix_table_from_tipo Using fallback to default table (matrix)
tipo: rsc170
seq: dd_manager:manage_request > dd_core_api:get_section_elements_context > common:get_section_elements_context > common:get_structure_context_simple > common:get_structure_context > common:get_matrix_table_from_tipo

[WARNING] common::get_matrix_table_from_tipo Using fallback to default table (matrix)
tipo: tchi1
seq: dd_manager:manage_request > dd_core_api:get_section_elements_context > common:get_section_elements_context > component_common:get_ar_target_section_tipo > component_common:get_ar_target_section_ddo > common:get_ar_request_config > array_map > common:{closure} > common:get_matrix_table_from_tipo

[WARNING] common::get_matrix_table_from_tipo Using fallback to default table (matrix)
tipo: tch1, tch100, tch200, tch300
seq: dd_manager:manage_request > dd_core_api:get_section_elements_context > common:get_section_elements_context > component_common:get_ar_target_section_tipo > component_common:get_ar_target_section_ddo > common:get_ar_request_config > array_map > common:{closure} > common:get_matrix_table_from_tipo

[WARNING] common::get_matrix_table_from_tipo Using fallback to default table (matrix)
tipo: rsc197, rsc106, rsc295
seq: dd_manager:manage_request > dd_core_api:get_section_elements_context > common:get_section_elements_context > component_common:get_ar_target_section_tipo > component_common:get_ar_target_section_ddo > common:get_ar_request_config > array_map > common:{closure} > common:get_matrix_table_from_tipo

[DEBUG] dd_manager::manage_request
API REQUEST tool_request
source: tool_export:get_export_grid
section_tipo: rsc170
model: component_image
END IN 47.858 ms

[DEBUG] dd_manager::manage_request
API REQUEST get_element_context
model: component_image
tipo: rsc29
section_tipo: rsc170
END IN 24.375 ms

[proxy_fcgi:error] AH01071: Got error 'Permissions calculated for user -1'

Alex

Yes, you have a important permissions problem between Apache and PHP:

andreslopez [proxy_fcgi:error] AH01071: Got error 'Permissions calculated for user -1'

Note! this is not a Dédalo issue.

Things that you can test or apply

Important!: This is for reference only. This is not a list of things you have to do; these are some common things you can do. But it's just for reference.

Check PHP-FPM Status

# Check if PHP-FPM is running
systemctl status php-fpm  # or php8.4-fpm, etc.

# Restart PHP-FPM if needed
systemctl restart php-fpm

Verify Socket Permissions

# Check socket file permissions (if using UNIX socket)
ls -la /var/run/php/php-fpm.sock

# Ensure Apache user has access
chown dedalo_user:www-data /var/run/php/php-fpm.sock
chmod 666 /var/run/php/php-fpm.sock

Check PHP-FPM Pool Configuration

; In /etc/php/8.x/fpm/pool.d/www.conf
listen = /var/run/php/php8.4-fpm.sock
listen.owner = dedalo_user
listen.group = www-data
listen.mode = 0660

; Increase limits if needed
pm.max_children = 50
request_terminate_timeout = 300

Check Apache Virtual Host Configuration

<VirtualHost *:443>
    # Ensure proper PHP-FPM proxy configuration
    <FilesMatch \.php$>
        SetHandler "proxy:unix:/var/run/php/php8.4-fpm.sock|fcgi://localhost"
    </FilesMatch>
</VirtualHost>

Check Resource Limits

# Check system resources
free -h
df -h
ps aux | grep php-fpm | wc -l

and incremente the PHP resources according your system (for large archives the memory limit could be higher than 4GB):

; In php.ini
memory_limit = 4096M

Any other system maintenance in Apache / PHP that you think that it could be the problem.

I hope it helps.

Best